Banking & Financial Services

Banking and Financial Services executives are seeking much more than technology from their IT partners today. It is well documented and understood by the industry leaders that IT is a critical component to increase efficiency, reduce costs, and generate revenues for banks and financial institutions.

Acumen’s Banking and Financial Services practice is focused on developing targeted services and frameworks to support the financial services industry.

Our wide range of technology and applications services deliver thought leadership, automation, IT-KPO Integration, zero-defect deliveries, efficiency gains, scalability and compliance for leading banks and financial institutions around the world.

Acumen has specialized solutions and expertise in many areas of banking and financial services, including: 

  • Banking: Retail Banking, Wholesale Banking, Commercial Banking, Lending, Auto Finance, Cash Management, Treasury Solutions, Corporate Finance, Mortgage, Collections
  • Capital Markets: Investment Banking, Investment Management, Asset Management, Private Wealth Management
  • Cards & Payments: Closed Loop and Open Loop Cards, Payment & Merchant Services (product development, sales & marketing, account acquisition, credit risk evaluation, account management, transaction fulfillment, servicing, back office, settlements and financial reporting)
  • KPO solutions: Asset Management, Banking, Brokerage, Reconciliations, Quantitative Finance

Our practice experts translate our experience into targeted solutions aligned with the business drivers of the industry, supporting most industry disciplines, illustrated below.


The need for business transformation for communication service providers has never been greater than before. With a rapidly changing business landscape in communication services, it is necessary for service providers today to establish their brand as the best in the market and at the same time transform their systems to support and launch new services continuously across multiple channels of communication.

In this competitive landscape, Acumen is helping communication providers gain new agility in responding to change, with a communication practice that blends industry knowledge, targeted services, technology and functional expertise with a proven delivery model.

Consolidation, deregulation, new technologies, competitive pressures and new customer service demands affect the Utilities industry on a daily basis. To maintain leadership, major Utility companies must differentiate themselves by proactively exceeding customer demands and lowering operational costs, while increasing customer satisfaction and shareholder value.

Acumen provide IT consulting, solutions and services to leading energy companies, utility providers and independent software vendors (ISVs) serving the industry.

Consumer Goods

Acumens Consumer Goods and Services consulting is focused on helping clients become high-performance businesses across all segments including food and non-alcoholic beverages, alcoholic beverages, home and personal care, apparel, agribusiness and consumer health. We support consumer goods companies seeking large-scale growth, major operational efficiencies and workforce transformation.


Acumen Government Solutions provides focused attention for our government customers, supported by deep domain and delivery expertise. A diversified, well-trained and motivated talent pool of people delivers solutions based around a mature delivery model to clients.

How Acumen Can Help You

Acumen Government Solutions focus all of our corporate expertise and depth of knowledge to deliver best practices to the U.S. Government Solutions, to help support you in your mission. Our comprehensive portfolio of services includes enterprise resource planning, case management, business process outsourcing, verification and validation, application development and management, enterprise application solutions, infrastructure management, customer interaction services and business process outsourcing, product engineering services, and business and technology consulting.


Acumen’s IT services for healthcare and life sciences companies are tailored to meet the specific needs. We adopt an end-to-end integrated solution approach that leverages our mature horizontal technology expertise and vertical functional competency in the Healthcare and Life Sciences domain with "Customer Delight" as the key focus.

In the Healthcare and Life Sciences space, we help:   

    • Reduce the drug discovery and development cycle times
    • Manage, streamline, and integrate manufacturing and supply chain business processes within the organization
    • Automate and streamline compliance requirements
    • Enhance productivity of sales force
    • Improve ROI on marketing investments

Information, Media & Entertainement

The Media & Entertainment industry is uniquely characterized by the growth of immense variety of infotainment delivery channels, each having different characteristics, market requirements and customer preferences. Media conglomerates need technological solutions to cross-leverage their assets, enable innovative business process, and enhance the transparency of revenue streams.

How Acumen Can Help You

Acumen has experience in the Media & Entertainment Business Industry having rich process and technology consulting experience.

 Our broad portfolio of focus segments in the industry encompass:

  • Digital Asset Management
  • Digital Media Content Publishing Platform
  • Social Networking Platform
  • Sales and Marketing Analysis
  • Web Content Management Solutions
  • Native Mobile Application development
  • Cross Platform Mobile Development using HTML 5, CSS, & JS
  • User Experience Design (UXD)


Built around deep industry and technical expertise, our services deliver consulting and systems integration solutions to a variety of strategic, front and back-office problems.   Be it the regulatory compliance pressures, changing customer needs and behavior, pressure from competition, global market dynamics, effect of catastrophic events,...we can provide the services that help insurance companies take on these challenges.   We have extensive experience in offering innovative software solutions and services to customers. We partner with insurance companies and help them:

  • Identify problem areas
  • Cut costs
  • Transform processes, and
  • Improve the bottom-line


Manufacturing: How Closer Integration of Business and Technology Can Drive Better Business Outcomes

In today’s environment of slower economic growth, no sector may be impacted more than manufacturing, retail distribution and logistics as companies face higher input costs, lower consumer spending, and tight credit markets. But innovative business technology can help enterprises achieve better business outcomes even –– in tough times.
First, technology can help you design, manufacture and maintain sophisticated products to protect the top line. Second, technology can help orient the business's operations to ensure that the enterprise always exceeds customers' expectations. Third, technology can help you achieve superior command of the enterprise-wide cost structures.

How Acumen can help

For the last two decades, Acumen has helped Global manufacturing, retail and logistics companies navigate through the business challenges and leverage technology to achieve superior business coordination, maximize production performance and create customer value.


Building on our in-depth understanding of the consumer goods and retail environment in the form of grocery chains, discount stores, department stores, specialty retailers and Internet/catalog store, we have developed deep expertise across the following business areas:

Master Data Management solutions – Helps businesses share and represent information about different business entities in a similar way Analytical CRM and Customer loyalty solutions – A critical enabler in achieving differentiation and developing strong customer relationships.

Rapidly advancing technologies are giving enterprises newer channels for managing their operational competencies and the volumes of customer data available to them through these mediums. Moreover, as retailers expand their operational footprints, it is vital that enterprise leadership be provided with accurate analytical data for business enhancements and transformations. Consequently, the necessity arises for systems that can capture and collate key data and historical plans from various sources into a single framework. It is therefore vital to have in place a well-defined Analytics Governance Framework that is all inclusive in nature and can provide Key Performance Metrics and Actionable Data.

Acumen extensive experience of working with multi-channel retailers has enabled us to develop analytics solutions that help our clients reach out to their customers, understand them and create forecasts based on business goals and strategic outlook. Our analytical service offerings enable our clients to align their retail objectives with the latest customer trends and competitive pricing models without compromising on their quality of service offerings. Our analytics solutions for the retail segment span the retail spectrum from the Strategic (Business Goals) to the Operational (Stores). We offer the following analytics solutions to our customers:

  • Financial Analysis
  • E-Commerce Analytics
  • Dashboards for Visualization
  • Inventory Ageing
  • Inventory Carrying Costs
  • Integrated Technology Solutions for Process Efficiencies
  • Call Centre Analytics

Supply Chain Execution solutions, spanning Procurement, Inventory Management and Warehouse Management Solutions helps businesses optimize cost of operations by minimizing pilferage/leakage and enabling a collaborative planning paradigm. By using warehouse management systems, retailers can efficiently manage and control processes such as warehousing, cross docking, yard management and shipping.

Procurement Analytics (Spend Management) Solutions - Enables global procurement managers to negotiate better, manage spend, track commodity prices and reduce overall raw material inventory

Business Support and Enterprise Management Solutions, spanning ERP/DWH and IT/Network Infrastructure – Supports global expansion plans with a flexible and scalable infrastructure


Acumens Technology Practice serves companies in the communication, computing and consumer electronics segments in the technology/high-tech industry.  The Practice helps reduce time-to-market, create opportunities for revenue enhancement and maximize return on investments thereby enabling companies to achieve business transformation together.

We serve customers in the following industry segments in the high-tech / technology industry:

  • Hi-Tech Manufacturers & Distributors
  • ISVs and Online companies

RAPID  Application Development Framework for Smart Devices   SMEs from Acumen make high-level comparison and a critical review on how the mobile technology /applications can be effectively applied to the processes where integration of real-time information can drastically improve process quality, responsiveness and decision making.