Acumen Business Consulting

Acumen’s strategic business consulting services focus on enhancing business performance of its clients by streamlining processes, reducing organizational risk and leveraging the global sourcing / outsourcing organizational model. We have worked with clients in a wide range of industries to help them leverage the strengths of IT to optimize their business performance and produce value driven results. We specialize in helping organizations grow their businesses and their bottom line. Acumen’s services deliver a solution designed to meet our clients' business and technology needs.

Process improvement & implementation

We implement diagnostics to identify process improvement opportunities and work extensively with our clients to implement changes in their business process.

Optimizing applications and workload

Where we help our clients align applications to business strategy, prioritize critical work requests and plan internal resources.

Improving productivity

Where we help our clients redesign processes to work more efficiently, and design and institutionalize metrics for process improvements.

Ensuring effective outsourcing

Where we help our clients assess outsourcing suitability of applications and infrastructure, design governance structure to manage relationship issues in global outsourcing and manage organizational change involved in an outsourcing initiative.

Software Development Services

Acumen provides custom software development services to clients when their business strategies and requirements are not adequately met by packaged software. We work closely with the clients to understand their business objectives, define their software requirements, write specifications by involving our experienced business analyst and subject matter expert, design, architect, develop, test and integrate the custom software across multiple other systems and platforms including internet, cloud and disparate systems enabling the system to function and optimally operate seamlessly for our clients.

Our custom software development services help clients build and integrate sophisticated business applications and/or websites with client server and legacy systems. We create and deploy robust, scalable and extensible architectures for use in a wide range of industries.

Our custom application development services include:

  • Business analysis and requirement documentation
  • Feasibility and requirement analysis
  • Application design, architecture development, and implementation
  • Software product development services for ISV
  • Software maintenance and support
  • Systems integration and consolidation
  • Re-engineering, migration, modernization, performance tuning and porting services
  • Implementation of off the shelf system and software packages such as SharePoint

Our Approach

We follow two main approaches to application development and integration engagements:

Plan-Build-Manage (Full Software Development Lifecycle)

Under this approach we assume full software development lifecycle start to finish responsibility for business requirement analysis, specification, design, architecture, implementation, testing and integration of the system with other systems.

  • Plan -Acumen provides the expertise and experience in domain, industry vertical, business process automation, process and change management and customized software development and architecture design to recommend technology solution that will meet the clients business objectives and criteria for success.
  • Build - Acumen provides custom software development, design, independent testing, implementation, and integration services to deliver rapidly developed, scalable and flexible architecture that is aligned with the client’s business objectives. People, process and technology issues are fully addressed to ensure a successful implementation of the custom software solution.
  • Manage -Acumen develops all bespoke custom software applications with post implementation issues in mind. That includes but not limited to ensuring new architecture is based on strict quality standards to enable cost-effective operations and support as well as easy adaptations in the future. Acumen can provide the post-implementation management of custom applications to ensure today’s solution evolves with our clients emerging business needs.

Cooperative Development

Under this approach we work very closely with client's in-house IT personnel to jointly analyze, design, develop, test, implement, and integrate with new systems. A key facet of this offering is to provide staff augmentation (onsite or offshore) and bridge the gaps where the entire internal IT department needs assistance.

IT Infrastructure Services

An Overview

Acumen is a global IT Infrastructure services provider that plans, designs and implements organizational IT strategies and manages mission-critical IT Infrastructure for global clients. Acumen leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable and cutting edge.
Acumen IT Services rigorously applies standardization and simplification, documentation and controls, quality support and review. This combines Six Sigma, Lean and RCCA (Root Cause Corrective Action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. Acumen’s relentless focus on quality, backed by the robust Acumen proprietary tools and methodologies, ensures our ability to:

  • Deliver better levels of service with a flexible, yet robust global delivery model
  • Improve infrastructure utilization
  • Increase infrastructure availability
  • Boost end-user satisfaction
  • Reduce Total Cost of Ownership for IT Infrastructure
  • Improve visibility for client technical environment
  • Maximize operational efficiency

Service Offerings

Acumen’s end-to-end IT Infrastructure offerings include:

  • End User Computing Services: IT Help Desk Services, Level 1.5 Help Desk, Desk Side Services, Software Imaging & Distribution, and IT Asset Management.
  • IT Infrastructure Management Services: Enterprise Computing Services, Database & Middleware, Network, and Voice & Security Services.

Business Process Outsourcing

We have developed an integrated BPO platform which seamlessly combines Business Transformation Services, Knowledge Services, Front Office Services, Back Office Services, and Technology Enabled Services. Instead of focusing on a single aspect of the business process, Acumen drives performance improvement across multiple aspects of our clients’ business processes with integrated BPO; the primary element that separates us from our competition.

Acumen’s BPO has a proven record in: increasing revenues, reducing costs, improving cash flow and capital utilization, maximizing customer satisfaction, and enhancing the client’s overall competitive position.
We provide our integrated BPO services to clients in industries including technology, telecommunications, financial services, insurance, government, travel, retail, and healthcare. Since its inception, Acumen has remained focused on a single mission, to "help improve our clients’ efficiency and productivity while delivering measurable results."

Business Transformation Services

  • Process Consulting
  • Business Solutions Design
  • Platform Development
  • Global Transition

Knowledge Services

  • Analytics
  • Financial Research
  • Macroeconomic Research

Front Office Services

  • Customer Service & Customer Care
  • Account Management
  • Technical Support
  • Pay-for-Support
  • IT Service Desk

Back Office Services

  • Finance & Accounting
  • Procurement Outsourcing
  • HR Management

We offer Front and Back Office, as well as Knowledge and Business Transformation Services as an Integrated BPO solution, managing business functions across the entire customer lifecycle.

The Acumen Advantage

  • A BPO Solution that touches all stages of the customer lifecycle
  • A focus on not only cost reduction, but driving clients’ business performance improvement across processes to ultimately improve customer satisfaction
  • Proven expertise delivering measurable results to clients spanning diverse industries